We would like each customer to be a 100% confident in making purchases from BuyTrophies.ie. If a customer is not satisfied with a purchase on our site we are happy to offer a full refund on the price of the product or a 100% refund on product price in the form of a credit note once returned within a 14 day cooling off period, as per the Distant Selling Act. Note : This does not include any items that have been personalised unless there has been a mistake in engraving the product.
Should a customer have reason to return a product they must enclose the packing slip received with the goods. This will facilitate us to process the refund promptly.
If a customer requires advice on sizes or styles they can contact our customer support for assistance.
Clonminan Business Park
Terms and Conditions:
If a customer wishes to return a product bought on our site we must be notified via email or written letter within 14 calender days of receiving the item(s) in question. Item(s) must be returned to us within 14 days of such notification. Item(s) must be returned in the condition they were sent. Personalised items cannot be returned unless there has been a mistake on our part.
Returns must include all parts of the original item to be eligible for refund. Packages must not be torn.
Products that are received outside the returns period will be eligible for a credit note, subject to receiving the goods within 30 days of the order being received.
Returned goods which do not meet the above criteria will be considered as 'In Dispute'. In Dispute products will not be refunded or exchanged. A reason will be given as to why the product is in dispute. We are happy to re-ship such items back at the customer's cost otherwise they will be destroyed after 30 days. Shipping and packaging costs, both to and from us, will remain the responsibility of the customer. Refunds will be for the purchase price of the products only.
The customers' statutory rights are not affected.